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Digging Deeper

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New and Newsworthy

2010 ACPE Annual Meeting in Washington, D.C., April 30-May 4.
Larry McEvoy — Complexity Science Advocates Look to Nature for Simple Solutions »

Quick Reads (downloads)

A picture is worth a thousand words PDF

Healthcare- A State of Tribal Warfare PDF

Leadership in the first person PDF

Root cause analysis for healthcare PDF

The Tipping Point in action PDF

The Governance Institute’s E-Briefings PDF

Articles from the Bedside Trust Faculty

by Brian Wong, M.D., Cofounder of The Bedside Trust

Improving Communication To Improve Patient Saftey PDF
by Brian Wong, M.D., Cofounder of The Bedside Trust

Quality and the Medical Staff: Connecting the Dots PDF
by Brian Wong, M.D., Cofounder of The Bedside Trust

Root-Cause Analysis for Healthcare PDF
by Brian Wong, M.D., Cofounder of The Bedside Trust

Multi Media (Audio, Video & Podcasts)

Dr. Brian Wong speaking at the NRC Picker Symposium mp3 QuickTime audio (1:20)

The Excellence Forum, Providence Health & Services Flash Video (1:08)

Suggested Reading

Uncommon Wisdom
by John E. Castaldo, M.D. and Lawrence P Levitt, M.D.

I had an opportunity to listen to these two gentlemen in person at the Governance Institute Leadership Conference on Sunday evening, May 2. They told 5 of these 13 stories plus another one to be released in a future edition to a rapt audience of healthcare leaders: board members, executives, nurses and most of all, physicians. Their stories were credible, passionate, moving, riveting, genuine, humorous and heart-rending... all at the same time. I then read the book on my return flight home from Washington, Dulles to Seattle, Washington. I didn't think it was possible, but I enjoyed reading the book even more than I did listening to them in person. There was more depth and richness to each story... even the ones I had already heard. It is the perfect read for a coast to coast flight. Their stories define the "art of medicine" and they are both excellent practitioners of this lost art. Not only is this a "must read" for all healthcare professionals, it is also a "must read" for everyone who has been or will be a consumer of healthcare as well. — Brian D. Wong, MD President and CEO The Bedside Trust

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At the Boardroom

Speaking With Answers

Discover why The Bedside Trust has been invited to deliver keynote addresses to over 25 hospital associations and healthcare institutes in 2011 alone. more>

Our Faculty Q & A

Debra Parsons, MD, FACP

Q: What happened when you empowered your own teams?

A: It was phenomenal - they self-organized and we grew, increased capacity, and came up with safer, smarter processes.

Q: Why are strong leaders just not enough?

A: Leaders can’t effect change without the right culture in place. Solid leadership is critical but ineffectual if your not working as a team. To get the best end result we have to leverage our collective community intelligence.

Larry McEvoy MD

Larry McEvoy, MD, FACEP

Q: As an ER physician and the CEO of a large health care organization, what are some of the tangible benefits of embedding a Cultural Operating System into your organization?

A: First, there’s a decrease in unnecessary PI spending, a maximization of resources, and a reduction in time wasted on escalating problems rather than solving them. Remarkably, the community drives the changes. Work is getting done more easily and people are seeing what things they’d like to get accomplished and initiating changes themselves.

Q: Why doesn’t a “Command and Control” approach to running your organization work?

A: Our work in healthcare is so complex, so ever-changing and it can be so chaotic that you literally can’t improve quality with a command and control approach. To evolve, our organizations must be self-organizing.

Brian Wong MD

Brian D. Wong, MD MPH

Q: You speak of “Relational Answers.” Healthcare organizations are businesses...don’t they need operational solutions?

A: Standard initiatives and processes are launched and run by people. When we learn how to reform ourselves and how we interact with each other, we’ll build a relational foundation that can then drive operational results. Our process actually teaches key business essentials that guide the process, including learning how to diagnose problems at their root cause.